Exchange Policy

At KidzHype, customer satisfaction is our top priority. If you receive a product that is damaged, defective, or incorrect, we're here to make it right.

Exchange Eligibility

We offer an exchange if:

• You receive a damaged product
  
• You receive a defective or non-functional item
  
• You receive the wrong product
  
• The product has a manufacturing defect
  

To be eligible for an exchange, you must contact us within 7 days of receiving your order.

Exchange Conditions

To process your exchange request, please ensure:

• The product is unused and in its original condition.
  
• All original packaging, accessories, and tags are included.
  
• Proof of purchase or your order number is provided.
  

How to Request an Exchange

1. Contact our customer support within 7 days of delivery.
   
2. Share your order number along with clear photos or a short video showing the issue.
   
3. Our team will review your request and guide you through the exchange process.
   
4. Once approved, we'll arrange the exchange as quickly as possible.
   

Exchange Shipping

If the exchange is approved due to a damaged, defective, or incorrect product, KidzHype will cover the exchange shipping costs. You won't have to pay any additional shipping charges.

Non-Exchangeable Items

We may not be able to process an exchange if:

• The request is made after the 7-day exchange period.
  
• The product has been intentionally damaged or misused.
  
• The product is missing its original packaging or essential accessories.
  
• The issue is due to normal wear and tear or improper use.
  

Need Assistance?

Our customer support team is available 24/7 to help with any exchange requests or questions.

📞 Business Phone: 0301 2463153

📧 Email: kidzhype.pk@gmail.com

We're committed to ensuring you have a smooth and hassle-free shopping experience with KidzHype.